I have a lot of ink cartridges that can be recycled via Staples’ ink cartridge recycling program. I go about once a week or less to a local Staples and turn in 10 cartriges (which is the max per person per day). You get a $3 coupon per ink cartridge and you can use 3 coupons per day.
Yesterday I decide to bring my girlfriend along and have her turn in 10 cartridges too. The local manager Steve Minadeo told the employee recycling our cartridges that we can only turn in 10 total since we “came in together”.
First off, what kind of logic is this? So if we came in 10 minutes apart there would be no problem?
He also rudely remarked “You guys come here all the time” like that’s a bad thing. I’ve spent approximately $7,000+ net at Staples this year alone and you’re insulting me for being a repeat customer? I filed a complaint to corporate but I doubt anything will be done.
What Staples doesn’t realize is that while they probably are the closest local store to me it isn’t hard to take my business elsewhere online. Which is something I’m considering doing. I’m being realistic in that I’m not a big customer so Staples corporate could care less. The loss of my 7k yearly spending won’t put any noticable dent in their figures. However, if pricks like Steve keep treating customers the way he does I’m pretty sure he’ll cost Staples a decent chunk of business.
That really sucks. I’ve always had a pretty good experience when I go to Staples and actually prefer them over the other 2.
Wow, that makes no sense. You came in together therefore you each only get to return 5 cartridges each. I don’t trust these recycling programs because the amount of time it takes to process each return MUST make it a money loser for Staples. The line of customers gets held up, etc. As I recall they have to ring up each return separately, lol, it leaves a huge trail of paper receipts as well.
Why do you print so much, don’t you know we have a recession, what’s wrong with you.
(sarcasm alert).