Keyherb.com doesn’t know simple business sense.
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I came accross an article entitled “Keyherb.com Too Busy Trolling Own Forums to Ship Your Order” and apparently Keyherb.com lacks basic customer service in even responding to e-mails. They do kick it up notch by not only threatening the guy with legal action but barring him from doing business with them again in the future.
Keyherb.com has their own customer feedback page which Consumerist readers have bene raising hell on. There’s some pretty funny comments on there too.
My guess is Keyherb.com isn’t a professional operation. Everytime you click “I want to buy this now!” you get redirected to google checkout even though PayPal logos are all over the page. More than likely it’s somebody’s side gig or business which they probably don’t care too much about. However, there’s no excuse for the way they treat customers who try to get refunds on merchandise they never receive.
edit: Read the comments. Apparently this company operates like the mob the more I think about it. They’ve taken their feedback page down too I presume.
One Response to “Keyherb.com doesn’t know simple business sense.”
I had the exact same experience. Claimed to have sent it, USPS number did not exist. Claimed is was sent UPS…no record either. 10 unreturned phone calls and numerous emails later. I posted some bad reviews on their site. Obviously, I had a bad experience (I am dynamitecrow on the reviews btw).
I received this:
“Also I refunded all your money so STOP or I’ll start.
First and last WARNING.
You got your money back so that’s enough. We are a small company with tons of sales. If you don’t like the way we do stuff don’t buy from us. But remember the karma of things you do.”
As a response to all of this new publicity. He believes that I stirred things up. I received 42 emails from him this morning flooding my inbox stating
“Since you continue to bash us. I have contacted your email and ISP there will also be a personal visit to your address on file and legal actions taken. When you wonder why. Remember me.”
I had left things alone, as I thought I had been refunded (checked my account online btw…no credits from this company)
What a sweetheart!
By Dyna Crow on Mar 14, 2008