I applied for a Discover card last week and I received it yesterday. I activated the card and then tried it out for some purchase and found out the purchases were getting declined. I decided to call the number on the back of the card. After sitting through the several automated pitches for their identity theft protections and finally getting the “PLEASE HOLD FOR THE NEXT AVAILABLE REPRESENTATIVE”. Then I get a message saying that if I got my credit card stolen call another number (which is given)… for all other assistance please call back 7 AM through 12 midnight eastern standard time. What gives? I don’t even get anyone in India?
Edit: It turns out that customer service is limited for this card since it’s handled by HSBC (It’s a cobranded HSBC card apparently).
