“High Risk” activity on my Citi card.
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I logged into Citi’s website yesterday to find there apparently had been “high risk” activity on my credit card and there was a notice to call them.
I called them and it turns out they declined a huge number of attempted charges. The CSR went “oh my!” and read off the numerous attempted charges from “computer universe”, “Yahoo! wallet”, “Islamic reference” (that’s what I thought I heard her say), and various other things she mumbled. She advised me to close the account and they’ll issue me a new card and account number.
All in all I’m glad they caught this, but I have to wonder how my credit card number was leaked out in the first place. The only charges on my card were at USPS, Staples.com and the Malibu Diner in Hoboken, NJ. My first thought was that someone at the Malibu Diner, perhaps an employee is stealing CC numbers. I know how this is possible too. I’ve worked at a job where I processed credit card transactions and typically we give the customer a receipt copy with only the last four digits of their card printed on it and we get a copy with the entire account number printed and name printed on it. I’m not too sure if the expiration date is printed also. There’s definitely potential for abuse by criminal employees.
Even if Citi didn’t catch the fraudulent charges, I still wouldn’t be liable for them but it’s a much bigger hassle. My brother had this happen to him and he had to sign multiple forms and copies of his statements circling which charges weren’t his and mail them all in.
