A lot of my friends are always expressing their annoyance when calling the customer service number of a company and then discovering they have to navigate through a phone tree to speak to a real live person. This is extremely frustrating when you know the customer service issue you have cannot be fixed by an automated system.
In the past I’ve always hit the number zero on the phone and that would generally skip the phone tree. However these days more and more companies think that by making more customers go through the phone tree that more calls would be handled by the automated system.
I’ve been using GetHuman.com for a awhile now and recommend using it for instances where you have to call customer service and definitely know you’ll need a human but there’s a extensive phone tree obstacle to overcome.
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