Awhile back I wrote about an organization called Energy in Common that provided micro financing for green projects. This is a basically a follow up to that post and a further review of the organization.
I logged in recently and noticed that there had been no updates on my loan to Patience Ampong. The loan was disbursed on 6/3/10 and the term was 3 months so I would assume there would have been an update as to repayment or delinquency by now.
I wrote an e-mail to Hugh Whalan, the CEO of the organization asking if there were any updates:
Hi there,
I’m writing about energy in common on my blog and a few months ago I made two loans on your site as a test. One of the loans http://www.energyincommon.org/lend/detail.cfm?eeid=32 was disbursed on 6/3/10. As of date there have been no updates on loan progress, entrepeneur progress or repayment progress.
When should I expect an update or repayment?
-Danny
Huge wrote back:
Hi Danny,
Thanks for the email.
We actually visited Patience on our last trip to Ghana and wrote about her in our blog: http://www.energyincommon.org/about/filledwithenergy.cfm
We are constantly upgrading our website and building in monthly repayment progress is something we are currently focusing on. At the moment, loans are repaid at the end of the loan term.
Please let me know if you have any more questions,
Cheers,
Hugh
This puzzled me as the loan term already expired so I wrote back to Hugh:
The loan term is 3 months. If it was disbursed on 6/3/10 shouldn’t the end of the term be 9/3/10?
Best,
Danny
I guess Hugh noticed that something was amiss and wrote back:
Danny – You are correct. This was our mistake and it was our fault for not being quicker to update lenders about Patience’s loan status.
I apologize about my previous email. I should have taken more time in responding to your email to check what is happening with Patience’s loan. Basically Patience’s loan has recently become delinquent because of a shortage of availability of gas in her region of Ghana. We found out only recently and have been trying to ascertain what the exact problem is to figure out if we can provide any technical assistance. In the process, we have neglected our most important job – communicating with the people who made the loan happen in the first place.
Believe me when I say this won’t happen again. You will be getting a more thorough update on the situation tonight.
Again, please let me know if you have questions,
Hugh
Later that night I finally receive an update on the loan:
Dear Danny,
Your loan to Patience Ampong was scheduled to be repaid last month. We have been informed by the MFI that there is a compressed natural gas shortage in the region where Patience lives. She has been unable to use her clean burning stove for the past two months. The cost savings associated with her efficient stove help to facilitate her repayments and the fact that she hasn’t been able to realize these savings has caused her to fall behind.We typically credit loan repayments once they have been fully repaid, but due to the delinquency of this loan, we are going to use the amount that has been repaid to date to credit your account. We are in constant contact with the MFI and we hope that the full amount will be repaid soon.
We apologize that it has taken this long to contact you regarding the delinquency, but we were hopeful that it would be resolved by this time. We will do a better job of updating you on the status in the future.
You will receive an email indicating that your account has been credited a percentage of your original loan. You can choose to re-loan the funds or withdraw them at that point. We hope to credit your account for the remailder of your loan amount as soon as the loan is fully repaid.
Please feel free to contact us if you have any questions or concerns
Thank you for your patience in this matter.
-The EIC Team
So it turns out that Patience has been unable to use the gas stove because of a natural gas shortage in her region and this has resulted in her being delinquent on the loan. I also received $40 of the $100 I loaned later that night. I decided to put in a request to withdraw funds at this time.
In summary while I believe that Energy in Common’s goal is a noble one the organization and website still need a lot of development to be effective in attaining their goals. Having a loan term pass without any update on the status of the loan illustrates there are fundamental issues with the way the site works at the moment. My advice for anyone interested in the organization is to hold off for the moment.
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