Archive for the ‘personal insights’ category

Local IHOP requires ID for credit cards.

May 4th, 2010

This weekend I went out to eat at a local IHOP. Upon lining up to pay I realized the manager behind the counter was asking everyone who was paying with a credit card for identification. When I reached the register I realized there was a sign that stated their policy of requiring ID credit cards transactions and this policy has been in effect for close to a decade. I didn’t refuse to show ID or anything as I pick my fights and there was quite a long line.

The sign states “AS OF DEC. 1, 2001 NO VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, DEBIT OR ANY OTHER CREDIT CARD TRANSACTIONS WILL BE ACCEPTED WITHOUT THE PROPER IDENTIFICATION”. In the past I wrote a post entitled “Top Five Credit Card Myths” and the ID requirement was myth #1. Check out that post if you want to see the sections of the merchant agreement that state ID is not required.

The policy at this IHOP clearly goes against the merchant agreement with Visa, Mastercard, etc. To add that they even state in the next part of the sign “SORRY FOR THE INCONVENIENCE, WE ARE JUST FOLLOWING CREDIT CARD COMPANY PROCEDURES”. No, you’re not! Also if anyone called their bank or credit card company they would inform you that a merchant can ask for ID (or anything else) but cannot make it a condition of acceptance.

Normally if it’s a mom and pop shop instituting a minimum charge or ID requirement I wouldn’t care but IHOP is suppose to be a national franchise. This policy is clearly a local one put in place by either the uninformed franchisee or manager. The part where the sign says they are following credit card company procedures is the part that bothers me the most because it probably leads some people to believe the ID requirement is true. I use to work in a business that took credit cards and people would be fuming when I didn’t ask for identification even if their signature was similar to the one on the back of their card.

Oursourced American Express customer service is the worst.

May 3rd, 2010

I’ve been trying to order American Express gift cards off their website and I keep running into a problem where my orders are denied because I am supposedly exceeding the quantity or dollar values. The problem is I am not since you’re allowed $5,000 in gift card purchases every 14 days. The last time I had a successful gift card order was almost a month ago on April 6th, 2010.

You get an e-mail from American Express stating your order was denied and why. You are also given a number to call for American Express Gift Card services.

The frustration starts when you call American Express Gift Card customer service. I’ve had repeated calls about several orders and I get increasingly annoyed each time. First I’ll tell them that my order was denied for going over purchaser limits and I believe this is in error. They will ask for the order number and then put me on hold to do “research”. After a couple minutes they will come back on the phone and repeat what I just said to them in that I was over purchaser limits. I have to then explain to them why I’m not over the purchaser limits and they usually agree after using math to figure out my last successful order was more than 14 days ago.

Here’s where it gets really frustrating and 2 or 3 of the customer service reps have tried to pull this one. They will tell me to call my bank and get the issue fixed with them. This is clearly not the issue at all because the charges do go through and it’s the gift card services department at Amex that denies the order, not anyone else. The biggest frustrating factor is that the CSR simply doesn’t know how to solve the issue so they are trying to get you off the phone.

The biggest issue lies in the fact that these agents that you are able to talk to on the phone have no ability whatsoever to approve or deny gift card orders. The last person I spoke to the on phone finally admitted this, they are simply there to take orders and whatnot. There is also no way to contact the back end which approves/cancels orders.

So I think I give up.

Donate to my AIDS walk and I’ll link to your blog.

May 2nd, 2010

On May 16th, 2010 I will be participating in the AIDS Walk New York which is a charitable event to raise money for organizations that promote prevention and fighting AIDS. AIDS Walk events will also be in San Francisco (July 18th), Wisconsin (September 19th) and Los Angeles (October 17th).

Here’s the deal. The minimum donation is $25. If you donate $25 or more I will create a new post linking to your blog thanking you for your donation and giving a general description of your blog. You get to feel good about yourself in addition to the link to your blog. Put your blog’s title in your donation so it’s easier to tell who it’s from. Leave a comment on this post also.

You’re also free to donate if you don’t have a blog and just want the good karma. :)

Here’s a link to my fundraising page.

JP Morgan Chase closes all my credit cards!

April 19th, 2010

In a astounding show of incompetence Chase closes all of my credit cards due to new hard inquiries on my credit report and the addition of another credit card account at American Express. The additional American Express account also now classified me as “having too many accounts and available credit”.

What’s truly annoying is Chase closed all my accounts without warning. I even had a credit balance on one of my cards. I know that Chase is trying to reduce consumer lending risk but if they can seriously profile me as one than something is wrong with their evaluation methods.

I’ve never paid late, had a payment bounce and pay my cards in full each and every month. Although I’m not an extremely profitable customer that pays interest out the ass I am definitely an extremely low risk customer.

What makes the experience worse is the conversation with the “account managers” at Chase who I truly hope are low level employees. They would make statements like “well, your credit history is kinda short”. Well, that makes sense since I’m 22 years old and I’ve only been legally able to obtain credit 4 years ago! Yes I’m young but it’s experiences like that make individuals bitter enough to never do business with Chase again.

I will update if there is any more news.

Ryanair to consider charging for airplane lavatory

April 14th, 2010

ABC.com is reporting that Irish discount carrier Ryanair plans to charge  to use the lavatory on the plane. The airline plans to charge 1 euro or 1 pound and remove 2 out of the 3 bathrooms on the plane to add seats. This isn’t a joke as other news outlets such as USA Today (Ryanair pushes ahead with plan for toilet fee) and CNN (Airline considers fee for lavatory use) have reported on the matter.

Ryanair is known for being a no frills discount carrier with cheap flights between many European cities. They’re also known for charging fees for everything from checking baggage to checking in online.

Supposedly the good news is Boeing won’t comply with Ryanair’s request because they believe it would compromise passenger safety. Why supposedly? I believe the whole thing is a publicity stunt. I highly doubt Ryanair would go this far to maximize revenue. However the whole publicity stunt worked because Ryanair is so known for no frills that announcing these “plans” had every media outlet reporting on the matter.

Ryanair pushes ahead with plan for toilet fee

No more free pens at TD Bank?

April 5th, 2010

On a recent visit to my local TD Bank (formerly Commerce Bank) I discovered that there are no longer free pens being offered! I really don’t mind as long as they don’t cut their days and hours of operation as they’re still the most convenient bank around. I wonder if this is only my local branch or pens are being phased at all locations.

It’s weird that they would cut pens first before cutting those 5 second commercials on television that would tell you the time and temperature.

Why is Amtrak so expensive?

March 31st, 2010

In January I took a trip to Boston. I took Amtrak to Boston from New York City and got back using a bus line called the Bolt Bus. I decided to take both methods of transport to compare the experiences.

Pricing

First let’s see how much it costs to get to Boston and back using various different methods available (Rail via Amtrak, Bus via Bolt Bus and commercial airlines).

Amtrak charged $64 for a seat in coach on their regular train service and $92 or so for the express train (less stops). The difference in time is that the express train gets to Boston 45 minutes faster at 3 hours and 30 minutes versus 4 hours and 15 minutes.

The Bolt Bus charges $8-$15 each way. Tickets are on the cheaper end if you book earlier (a week or two in advance). The ride is approximately 4 hours give or take depending on traffic conditions.

As a reference airfare tickets from NYC area airports to Boston are generally $250-$300 and duration of flight is 1 hour and 15 minutes. However let’s not forget what a hassle air travel is compared to bus/train due to airport security.

I was surprised at how pricey Amtrak was. Sure it’s cheaper than taking a flight but when comparing against longer distances such as NYC to Chicago it’s cheaper a lot faster to take a flight. Also the Bolt Bus is astronomical cheap compared to Amtrak. I’m surprised it’s not more economical to move people in bulk using the rails or Amtrak can’t figure out how to get prices down to that level.

Amenities

The Amtrak train is spacious and has big windows letting you enjoy the scenery. Each row of chairs had it’s own power port and an overhead rack for small baggage. There are bathrooms in every car and a snack car offering various snacks. What’s truly disappointing is that there’s no wifi at all! I expected wifi because the Bolt Bus amazingly offers free wifi.

The Bolt Bus was truly a bargain in terms of pricing and amenities. There are leather seats and power ports to accompany each seat. The free wifi also helps in keeping you busy for the 4 hour ride. Although not as spacious and roomy as Amtrak it’s not exactly cramped either.

Conclusion

I’m going to avoid taking Amtrak in the future. For short haul trips such as Boston I’ll take the bus. For longer destinations I’ll fly. It’s a huge deal breaker that Amtrak doesn’t have wifi and the prices are out of line with what they should be. The extra comfort space offered by Amtrak doesn’t justify the price and time it takes to get from point to point.

Here’s the real kicker: Amtrak is a government owned and subsidized entity. I don’t know if that means they should be able to offer cheaper tickets or the state they are in now is right where they should be.

Daily Show and Colbert Report leaving Hulu

March 9th, 2010

I was reading an announcement on Hulu regarding the departure of Comedy Central’s offerings from the website. This means two of my favorite shows that I watch regularly (The Daily Show and the Colbert Report) will be unavailable on Hulu. This is a huge disappointment to me and most likely a mistake on Comedy Central’s part.

Normally I don’t watch either show live because of their late night time slots. Therefore I use the subscribe feature on Hulu to have new episodes automatically added to a queue which I can watch at my convenience. Comedy Central’s website offers nowhere near the functionaly that Hulu offered. It’s a lot more inconvenient to catch up on these two shows.

Sadly to say this will probably mean I won’t be able to watch these two shows as often as I would prefer. I wonder if Comedy Central measures the amount of viewers of their shows on Hulu vs viewers through their own official website. I wouldn’t be surprised if there was a huge drop off in online viewers. Note that the streamed episodes on Hulu included commercials just like regular TV.

Airline and Flying Etiquette

February 19th, 2010

We live in a civilized society right? So why is it when that the hassles of flying with security, baggage, etc. always have to be accompanied with frustrations of fellow travelers? I’ll give most people the benefit of the doubt in that they just don’t know proper etiquette to follow when flying. I’ll discuss a few of the common issues I always find irritating when travelling.

Don’t crowd the boarding gate. Time after time you always see people who know they aren’t boarding yet crowd around the gate and block the path for everyone else. You think you’re gonna get to your destination faster but you’re actually slowing everyone down.

The overhead compartment is a shared space. This means don’t put your jacket up there taking up space until other passengers have stowed their carry on baggage. Recently I went on a flight to Chicago and since the weather was rather cold everyone wore a winter jacket onboard. Despite numerous announcements by the flight attendants people stowed their big winter jackets in the overhead as soon as they boarded leaving most other passengers without overhead space.

Don’t carry on baggage you can’t lift over your head. Countless times I’ve been on flights where an individual has brought on a carry on that is too heavy for them to lift into the overhead. They then require assistance from another passenger or the flight crew to stow their baggage and will probably require it again when deplaning. This slows everyone else down considerably on big flights.

Be mindful of your feet! Generally I don’t mind when people take off their shoes if they keep their feet on the ground or away from me. However if you take off your shoes please don’t put your feet up or put one leg up on your knee so I can see the sole of your feet.

Federal credit card regulations coming into effect this month.

February 9th, 2010

Last year the government passed laws that reformed the credit card industry. I’ve been recieving tons of notices regarding the change a ton of credit cards and I’ll detail some of the important changes I find worth discussing below.

A few restrictions include over-the-limit fees and the marketing of credit cards to adults under 21 particularly on college campuses. I guess the days of getting a free t-shirt for a credit card application are over which was a horrible deal anyway. Credit cards can not be issued to individuals under 21 unless they have an adult co-signer or have proof of income to repay the debt. I’m glad this didn’t come to pass earlier as I got my first credit card at 19 and have been using credit more than responsibly. I guess at 18 you’re old enough to vote and enlist in the military but you can’t purchase alcohol or sign up for credit cards on your own.

Any payments above the minimum payment due will be applied to higher interest rate balances first. In the past credit card companies would offer plenty of promotional 0% balance transfer offers in the hopes that a percentage of the cardholders would not repay the funds by the end of the promotional date or put regular purchases on the card that would accrue interest. I guess the days of plentiful cheap 0% money are over now that most card issuers have less incentive to offer them.

You won’t be charged for spending over your credit limit unless you authorize it, 45 day notice before interest rate hikes and more. I never understood why the credit card companies thought they could pull off letting consumers be able to charge over their credit limit and then charging them a hefty fee for it while calling it a “service”. I don’t particularly care about the interest rate provisions because I never carry a balance unless it’s beneficial for me to do so.

Most of this legislation basically protects consumers from themselves. A great deal of consumers in this country are devoid of any financial common sense and hence the support for these regulations. People cry foul when the credit card companies make money off terms specifically defined in their terms and conditions.

Laws like these generally do benefit more people than they hurt.The people who dont’ bother to read the fine print or practice responsibility with their finances outnumber the fiscally responsible individuals greatly. I fall into the minority in these laws don’t help me in any way whatsoever because I’ve been part of the responsible crowd.