This weekend I went out to eat at a local IHOP. Upon lining up to pay I realized the manager behind the counter was asking everyone who was paying with a credit card for identification. When I reached the register I realized there was a sign that stated their policy of requiring ID credit cards transactions and this policy has been in effect for close to a decade. I didn’t refuse to show ID or anything as I pick my fights and there was quite a long line.
The sign states “AS OF DEC. 1, 2001 NO VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, DEBIT OR ANY OTHER CREDIT CARD TRANSACTIONS WILL BE ACCEPTED WITHOUT THE PROPER IDENTIFICATION”. In the past I wrote a post entitled “Top Five Credit Card Myths” and the ID requirement was myth #1. Check out that post if you want to see the sections of the merchant agreement that state ID is not required.
The policy at this IHOP clearly goes against the merchant agreement with Visa, Mastercard, etc. To add that they even state in the next part of the sign “SORRY FOR THE INCONVENIENCE, WE ARE JUST FOLLOWING CREDIT CARD COMPANY PROCEDURES”. No, you’re not! Also if anyone called their bank or credit card company they would inform you that a merchant can ask for ID (or anything else) but cannot make it a condition of acceptance.
Normally if it’s a mom and pop shop instituting a minimum charge or ID requirement I wouldn’t care but IHOP is suppose to be a national franchise. This policy is clearly a local one put in place by either the uninformed franchisee or manager. The part where the sign says they are following credit card company procedures is the part that bothers me the most because it probably leads some people to believe the ID requirement is true. I use to work in a business that took credit cards and people would be fuming when I didn’t ask for identification even if their signature was similar to the one on the back of their card.