Archive for the ‘credit cards’ category

Getting the $85 Citi AAdvantage annual fee waived.

August 19th, 2010

I just got off the phone with Citi and got the annual fee on my Citi AAdvantage Mastercard waived again this year. However this year was a little more difficult in that the first customer service representative I spoke to was adamant about annual fees not being waived even though I mentioned I got it waived last year. However here’s how I managed to get it waived eventually.

  • I asked to be transferred to “retentions” which is the department that has the power to cut deals to get people to stay. I heard about them offering other people miles and whatnot also. Note that you might not get transferred to retention if you simply aren’t a customer worth keeping. I do spend over $50,000 a year on this card alone so they make a little bit of money on the transaction fees even after giving me AAdvantage miles.
  • It’s important to explain to the retention specialist what you want. If you leave them to guess what you want and they might offer a deal you aren’t happy with. I told him I thought the $85 annual fee was excessive and he said they can waive the annual fee after 5 transactions which I should be able to easily do.
  • He also stated this is a one time waiver but that I should continue to call back next year and “continue to use my card for all purchases”.
  • Don’t call and bluff to try to get annual fees waived. You might not even get transferred to a retention specialist and have your card closed right there on the spot. I was also prepared to close the account if I didn’t get the fee waiver.

Also at the end of the call he offered me a more personalized card with my photo on it since I do a lot of in person purchases. I told him to send the forms anyway but I’m not quite sure if I really want this. The security feature really protects them from fraudulent purchases but it might be cool to have a card with my photo on it.

Amex SPG Card raises annual fee to $65

August 4th, 2010

I’m a big fan of the Starwood Preferred Guest hotel program. Therefore I obtained the American Express SPG card last year to earn easy SPG points from spending. I just got a letter in the mail a couple days ago noting some changes to the card and most notably a annual an increase in the annual fee from $45 to $65.

However they try to throw in a few changes to ease the pain.

  • Each year you’ll get 5 night credit towards elite status. This means cardholders will have less 5 nights needed to reach either Gold or Platinum. This perk is essentially useless to me because I get gold through the Amex Platinum.
  • From Oct 14th 2010 to Dec 31st 2010 you’ll receive a third night free when you book two nights at a Sheraton hotel.
  • They are getting rid of the 50%-off award that use to come in the mail annually since they claimed few card members used the benefit. That’s most likely true because the award was useless most of the time because it got you 50% off the hotel’s rack rate which was usually higher than the best available rate.

First American Express conducts a financial review and cuts my card limit from $7k to $1,700 and now this? I know this is a change that affects everyone but I seriously have to re-consider keeping the card. I love the card and think it’s worth keeping but with the stingy credit line which I end up having to pay off 2-3 times per month it may not be worth it to keep the card anymore. I have until April 2011 (my card renewal date) to decide though, hopefully I’ll get a credit line increase by then.

The complete overview to dining for miles on Rewards Network.

May 11th, 2010

This is a complete overview and guide including tips, tricks, and strategies to maximize earning on Rewards Network. I’ve been a member of Reward Networks (formerly iDine) for quite some time but I’ve never really looked into the program or consider it as a source of miles. This is why finally decided to do extensive research and post everything I discovered. I enjoy eating out and love accumulating frequent flier miles and hotel points so why not get both done at the same time?

What is Rewards Network? Rewards Network allows you to dine at various restaurants and bars to earn miles across a variety of frequent flier and point programs of your choice. I’m only interested in the airline miles/hotel points so I’ll only list those dining programs here:

Currently I’m enrolled in the American Airlines, United and Hilton HHonors programs. Technically these dining programs are separate but you’re allowed to sign up for each of them as long as you use a different credit card with each (more on that later).

How does it work? The premise is simple. The first two steps are initial setup.

  • You sign up for a dining program for which you wish to earn miles/points towards.
  • You register your credit card which you plan on using when dining.
  • Locate participating restaurants & bars.
  • Dine at participating location.
  • Use your credit card to pay.
  • Your dine is automatically recorded and should appear in your Rewards Network account in 5-10 days.

I first joined this program thinking I would passively stumble across participating restaurants and earn miles. It didn’t happen that way because I generally don’t eat out much and when I do eat out it’s generally at the same 2-3 locations. Looking at the participating restaurants on Rewards Network got me to try new restaurants and earn a good amount of miles at the same time.

How do you earn miles and what’s the reward structure? The membership structure is divided into three tiers and how many miles you earn depends on which tier you are in. I’ll use the American Airlines Dining Program here on out as an example.

  • Member. This is a person who has joined but does not have an online profile setup. You earn 1 mile per each dollar spent.
  • Online Member. You have an online profile and choose to receive e-mails from AA Dining. You earn 3 miles for every dollar spent.
  • VIP Member. You meet the online member requirements and you have 12 or more qualified transactions in the calendar year. You earn 5 miles per dollar spent and generally more bonus offers.

The miles earned per dollar spent not only includes the bill but the amount paid for tax & tip. Obviously the most beneficial and lucrative earning potential is at the VIP Member level. 12 transactions may seem like a lot but I’ll talk about how to get there easily.

Fast track to becoming a VIP Member. Using conventional wisdom the quickest way to get the qualifying 12 dines would be to eat out at participating locations 12 times. However there are a couple tips and tricks you can use to get there faster.

  • Quick meals add up. I’ve noticed that some areas have fast food locations that participate. I don’t have any participating fast food locations by me or condone eating too much fast food but this means you can stop by and enjoy a burger and fries for a couple bucks and rack up a dine.
  • Split up transactions. If you decide to go out to a participating location try ways to get multiple charges on one visit. For example if you sit at the bar first, pay for your drinks with your card. This counts as a qualifying transaction. Then have your meal and use your card to pay again and this is another qualifying transaction. You’ve just earned two qualifying transactions in one outing. Also, if you’ve registered for multiple dining programs with different cards you can ask to split the check between the cards.
  • Have a drink or two. There’s a bar near me that I’ve visited several times and never realized that they participate. Grabbing a beer or two here and paying would be a very quick and cheap way to rack up a dine.
  • Buy gift cards ahead of time. Let’s say you’re planning on having a big dinner at a restaurant where the bill would amount to say $300 and you only have 10 dines in the program. This would mean you would earn 3 miles per dollar or roughly 900 miles for this dine. The smart thing to do is go ahead of time and buy 2 gift cards for say $25 and $25 (best to do on separate occasions to avoid transaction looking like duplicates or do different amounts). You’ll still earn 150 miles (3 miles/$) for the $50 in gift card purchases but you’ll also have 2 qualifying dines to get you to VIP status where you’ll earn 5 miles for each dollar spent. For the $300 dinner tab you’ll redeem both your $50 worth of GCs and pay the remaining $250 balance which would net you 1,250 miles. So for a dine which you would’ve earned 900 miles originally you’ve now netted 1,400 miles (1,250 + 150).

Also note that buying gift cards ahead of time is good for earning miles for restaurants/bars that don’t participate on certain days (usually Friday and Saturday). Now that you’re a VIP member you’ll earn 5 miles per dollar spent here on out. You’ll also receive more bonus offers and opportunities.

Bonus, bonus and more bonuses! Every now and then the various dining programs will have different bonuses. AA Dining recently had a 500 miles for a $10+ dine and United currently has a 500 mile bonus for every $75 spent. These bonuses are on top of your regular earnings.

You only get access to the different bonuses if you’re a member of that particular dining program. This is why I recommend joining all the various dining programs that you already accumulate points and miles on. The various bonuses help to pad your account plus the activity keeps your miles/points from expiring.

Tips to avoid bad restaurants. I mean unless you’re dining solely for the miles you want to have a good dining experience right? I would not rely on the restaurant ratings on the dining program websites because they seem to be overrated. This is why if I find a participating location I check out reviews from other sources such as Yelp to get a better idea of the place. Using this method for screening restaurants I’ve found that there are a lot of bad restaurants participating in the program which makes sense as they’re trying to attract customers. However I’ve also discovered really great restaurants that participate in the program.

Make sure you’ll earn miles on the visit! Some restaurants and bars only participate on certain days of the week so make sure you can earn miles on the day of your visit. As I mentioned before you can still earn miles if you buy gift cards ahead of time. Also some restaurants do not allow miles to be earned on certain credit cards used even if they accept them. Usually this is the case with either Amex or Discover. The restaurant will accept the card for the purchase but you won’t get miles for them. Check the restaurant’s info page on Rewards Network to make sure they accept that card to earn miles.

Remember that these earnings are on top of your credit card rewards. If you have a cash back or miles card you’ll still earn the rewards from dining through your card issuer. If I use my Citi AAdvantage card which nets me 1 mile per $1 spent with my dine that nets me 6 miles per every dollar spent. If you dine out a lot 6 miles per dollar spent adds up very quickly.

Maximize the situation when you’re eating out with people who don’t care about miles and pay cash. Collect the cash and offer to pay the table’s tab. With a group of people you can earn thousands of miles each time.

Local IHOP requires ID for credit cards.

May 4th, 2010

This weekend I went out to eat at a local IHOP. Upon lining up to pay I realized the manager behind the counter was asking everyone who was paying with a credit card for identification. When I reached the register I realized there was a sign that stated their policy of requiring ID credit cards transactions and this policy has been in effect for close to a decade. I didn’t refuse to show ID or anything as I pick my fights and there was quite a long line.

The sign states “AS OF DEC. 1, 2001 NO VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, DEBIT OR ANY OTHER CREDIT CARD TRANSACTIONS WILL BE ACCEPTED WITHOUT THE PROPER IDENTIFICATION”. In the past I wrote a post entitled “Top Five Credit Card Myths” and the ID requirement was myth #1. Check out that post if you want to see the sections of the merchant agreement that state ID is not required.

The policy at this IHOP clearly goes against the merchant agreement with Visa, Mastercard, etc. To add that they even state in the next part of the sign “SORRY FOR THE INCONVENIENCE, WE ARE JUST FOLLOWING CREDIT CARD COMPANY PROCEDURES”. No, you’re not! Also if anyone called their bank or credit card company they would inform you that a merchant can ask for ID (or anything else) but cannot make it a condition of acceptance.

Normally if it’s a mom and pop shop instituting a minimum charge or ID requirement I wouldn’t care but IHOP is suppose to be a national franchise. This policy is clearly a local one put in place by either the uninformed franchisee or manager. The part where the sign says they are following credit card company procedures is the part that bothers me the most because it probably leads some people to believe the ID requirement is true. I use to work in a business that took credit cards and people would be fuming when I didn’t ask for identification even if their signature was similar to the one on the back of their card.

Accessing the damage after having all my Chase credit cards closed.

May 1st, 2010

In an earlier post I talked about how JP Morgan Chase closed all my credit cards without warning. I’ve given up after several attempts at talking to various people in lending operations to get my accounts re-instated. I’ll just access the damage and move on.

Credit card products. I really enjoyed the Chase Cash Rewards which netted me 5% cash back on gas, supermarkets and drug store purchases. It was also one of my oldest cards.

Credit lines and credit scores. Across five personal cards with Chase I had about $20k total in credit lines. These lines no longer factor into my available credit and raised my utilization percentage. The resulting drop in my FICO score was from 780 to 710.

No more first class tickets to Europe. I was attempting to spend 30k on the Chase British Airways card to get the 2 for 1 voucher to redeem two first class tickets to Europe at the end of year. What’s ironic is the actions on this card caused all my cards to be closed. Since Chase only gave me a 5k limit I overpaid the card on purpose to get more spending power and this set off a flag causing my accounts to be reviewed and closed.

While I won’t be able to get first class tickets to Europe anymore on British Airways the good news is that I still have 100k miles with them. This is good enough for two one way business class tickets there. I also have enough miles on American Airlines to redeem two one way tickets back. Although I won’t be flying in style on British Airways, at least I’ll be able to do the Europe trip.

Lifetime ban from Chase? I’ve talked to other people who’ve had all their credit cards closed in the past and it seems they’ve never been able to get another credit card from Chase. The only reason I would like to have a Chase card again is that they are partnered United/Continental Airlines and I’d like to earn miles on those airlines through CC purchases.

Easy 52,500 Hilton HHonors points for my Europe trip.

April 9th, 2010

In a previous post I discussed how I planned to go to Europe later in the year and wanted to cut costs in every area possible. I figure for every free night I attain that’s one less night I have to pay for.

I recently signed up for the American Express Hilton HHonors card to get up to 62,500 Hilton HHonors points in sign-up bonuses (link to BankAndFinanceDeals.com). Although you can earn up to 62,500 points, I figure I’ll only be earning 52,500 as earning 10,000 of the points requires 4 stays at Hilton properties which I don’t foresee myself doing.

  • I get 20,000 points after your first purchase. This will be the easiest.
  • I get another 30,000 points after you spend $1,500 within three months. This is doable since $1,500 over 3 months is only $500 or so a month.
  • Add an additional card member I net another 2,500 points.

This brings my total to 52,500 points plus the 4,500 points accrued from $1,500 in spending for a total of 57,000 points. 57,000 points sounds like a lot but it will only net me a free night in London’s famous Trafalgar Square at 50,000 points a night. It’s one less night I have to pay for and I get a room worth a couple hundred dollars.

I signed up for this card on Tuesday, got instantly approved and it was sent overnight via UPS and arrived yesterday (Thursday). There are no annual fees for this card so I don’t mind holding onto it.

30,000 AAdvantage miles with Citi Credit Card

February 25th, 2010

Citi is offering 30,000 American Airlines AAdvantage miles if you sign up for their AAdvantage Visa Signature Card.

  • Annual fee is waived for the first year
  • Must spend $750 within 4 months to qualify

I currently have the Citi AAdvantage Mastercard and American Express card. If past experience proves right I should be able to sign up for this visa card and get the miles. Also if you’re interested you should be able to get both cards to get the miles.

link to offer – This offer expires February 28th, 2010 so don’t procrastinate if you’re interested. Although similar offers may show up in the future they may be not as generous and offer the standard 25,000 mile sign-up bonus.

30k United Miles with CC sign up and annual fee waived.

February 24th, 2010

Chase is offering 30,000 United miles after $250 in spending. The annual fee of $60 is waived for the first year also. Note that you may not get the bonus if you’ve done a Chase United CC bonus in the past.

A roundtrip ticket in economy can be redeemed for 25,000 miles according to the United Award Chart.

link to offer

Why Starwood Preferred Guest is the best rewards program.

January 12th, 2010

Starwood Preferred Guest is a hotels rewards program with over 960 hotels participating that includes such brands as Sheraton, W Hotels, St. Regis and Westin. You can earn points by spending money at SPG branded hotels or through the American Express Starwood Preferred Guest card.

Initially I joined and signed up for the American Express SPG card in June 2009 because I figured it was a better deal than the Citi AAdvantage card. The Amex SPG card gives you 1 SPG points for every dollar and the Citi AAdvantage card gives you 1 mile for every dollar of spending. At this point I wasn’t planning on staying at any of the SPG hotels much but then I discovered I wouldn’t even have to in order to make participating in this program worth my while.

SPG points are transferable to airline frequent flier programs. SPG points are transferable to numerous airline frequent flier programs (including American Airlines) usually at a 1:1 ratio. However if you transfer 20,000 spg points you’ll get an 5,000 point bonus. Therefore this makes every spg point worth 1.25 miles when transferred to American Airlines. The annual fee for this card is only $45 compared to the $85 Citi AAdvantage card. I don’t plan on transferring the points anytime soon though since I find SPG points get you more for your money when spent on hotel rooms.

The hotels are pretty swanky and points give you great value for them. Most of the hotels in the SPG are brands such as W hotels, Sheraton, and Westin. From experience I can tell you most of these hotels are very comfortable and pleasant hotels to stay at.

Recently I just stayed at the Boston Sheraton for 4000 points + $60/night since you have the option of paying for rooms with cash, points or cash & points. The cheapest room at this hotel for my dates would’ve been $215 after taxes and fees per night. I’m getting about 3.7 cents out of every point which is a good deal for me.

The cheapest room at another hotel I would’ve been able to get in the Boston area was $67 + taxes and fees and judging by the reviews and pictures I’m sure it would’ve been nowhere as pleasant as the Sheraton Boston.

Who should try out SPG? If you’re like me and was previously earning miles on a airline card such as the Citi AAdvantage card it makes perfect sense to switch over to SPG and apply for the Amex SPG branded card. It’s a lower annual fee and more for every dollar you spend. If you enjoy traveling and would like to stay at nice hotels for a fraction of the cost then SPG might be for you too.

Who isn’t SPG for? If you’re someone that doesn’t travel much or doesn’t spend enough to justify a $45 annual fee. If you travel once in awhile but don’t go to areas with SPG hotels or fly on airlines in which SPG points are transferable the rewards program might not be for you either.

What are some drawbacks to SPG? Hotels like Sheraton will charge you for things like internet access in your room while cheaper hotels generally don’t. The reasoning is because they cater to business travelers who don’t watch costs as they are travelling on someone else’s dime. Cheaper hotels catering to small business owners and budget travelers offer free wifi in room beccause they know that their customers are very price conscious and would mind paying a fee for internet access.

Starwood has only 960+ hotels in their program while the Hilton chain has over 3,000 hotels. I haven’t been to a destination yet without an SPG hotel but this may be an issue for some people. Look at destinations you’d like to visit and see if SPG has any hotels there. Just use the spg.com website and type in your destinations.

Find the Starwood Preferred Guest program at spg.com.

Top Five Credit Card Myths

January 7th, 2010

Who doesn’t love lists? Here are my top five credit card myths (most of which I encounter fairly often).

#1 You must show ID if merchant requests it.

When I was in Las Vegas I was purchasing an item from a gift shop and the clerk asked for ID. I showed her my ID and commented that places I’ve been to on the West Coast seem to ask for ID more often than around then around the NYC area where I live. She then said that if merchants doesn’t ask for ID I can claim that the transaction is fraudualent and she personally puts “SEE ID” on the back of all her cards and if the cashier doesn’t check ID she asks for a manager (myth #2). Since I’m in the regular business of correcting people I didn’t bother to point out those grossly wrong and rather silly misconceptions.

In reality merchants may ask for a customer to show ID but they cannot refuse acceptance of a credit card if you do not show ID. Many retailers and their ignorant clerks are unaware of this. However in some instances a merchant can make an ID a requirement if it’s for some other purpose such as age verification.

Don’t believe me? Most people don’t.

Here’s a except from the Mastercard Merchant Rules Manual (Visa has a similar rule in their manual):

A merchant must not refuse to complete a MasterCard card transaction solely because a cardholder who has complied with the conditions for presentment of a card at the POI [point of interaction] refuses to provide additional identification information, except as specifically permitted or required by the Standards. A merchant may require additional identification from the cardholder if the information is required to complete the transaction, such as for shipping purposes. A merchant in a country or region that supports use of the MasterCard Address Verification Service (AVS) may require the cardholder’s ZIP or postal code to complete a cardholder-activated terminal (CAT) transaction, or the cardholder’s address and ZIP or postal code to complete a mail order, phone order, or e-commerce transaction. – Entire Rules Manual 2009 in PDF

The credit card issuers want using a credit card to be faster and easier than using cash. Checking for ID adds a simple hassle that people may not want on small purchases. Notice how most stores aren’t even requiring a signature on purchases under a certain dollar amount?

Generally I pick my fights as most clerks are just following orders from higher up. If you wanted to you could report the merchant to Mastercard for a rule violation you can do so at their convenient online form.

#2 Putting “SEE ID” or “Ask for ID” is a great way to prevent fraud.

No, it’s actually pretty stupid. All you’ve really done is subjected yourself to the added hassle of showing ID at each and every merchant that actually decides to obey your pretty handwriting. The back panel of a credit card must be signed for it to be valid. A merchant should ask for ID if he sees “SEE ID” on the back of your card, not because he’s following your instructions but he’s following the credit card company’s. Once they ask for ID the merchant is suppose to make you sign the card in full view in order to accept the card.

Here’s except from the rules manual for merchants from VISA.

“See ID” or “Ask for ID” is not a valid substitute for a signature. The customer must sign the card in your presence, as stated above. [There's a section above this on what to do with cards that are not signed]

- from pg 29 of the rules for visa merchants manual

Although people think they’re clever for adding “SEE ID” to prevent unwanted credit card usage by fraudsters it actually makes the card unusable if the merchant enforces the rules. Ever notice how it says “not valid unless signed” on the back of the cards? However generally if you lost a card you’re not liable for any of the spending to begin with (the law actually says you’re responsible for up to $50 but almost every CC company waives this) and your best bet is just to cancel the card as soon as possible.

#3 Merchants are allowed to set minimum and maximum purchase amounts for credit cards.

A lot of small stores such as my local Exxon convenience shop post minimum purchase amounts for credit cards. They tend to do this because credit card fees cut into their profit margins. This is however against the terms of the terms and conditions of the credit card company agreement.

Here’s an except from the Visa merchant rules.

Always honor valid Visa cards in your acceptance category, regardless of the dollar amount of the purchase. Imposing minimum or maximum purchase amounts in order to accept a Visa card transaction is a violation of the Visa rules.

- pg 9 of the rules for visa merchants manual

Many merchants just don’t know the rules or think they can get away with it. You can use the form linked in myth #1 if you feel the need to report a merchant. Some stores argue that credit cards hurt their profit margins too much. Well, they should not accept credit cards in the first place then since it’s the cost of doing business. I pick my fights but some places have ridiculous $20-$25 minimums.

#4 Carrying a balance helps you build credit

For some reason, tons of people have told me when I was younger I should carry a balance to help build my credit. This is simply not true. The best way to build your credit is simply on-time payments and by letting your credit accounts age. Carrying a balance might actually hurt your credit if the balance is a high % of your overall available credit as it looks like you’re in debt.

#5 If you don’t activate the credit card, the application process will never be completed.

A friend who was raising money for his fraternity by getting people to sign up for credit cards told people (myself included) to simply not activate the card once they got it in the mail and it’d be fine. I don’t know if he was lying to people to get sign-ups or he truly believed this. I hope it was the latter and he was mistaken.

When you fill out that application you’re not just signing up for a credit card. A credit card in itself is useless in that it is just a piece plastic with a magnetic strip. You’re essentially signing up for a credit account at a financial institution. The credit card is the link to that credit account for it contains essential information for merchants to process your transaction. Activation of the credit card just lets the financial institution that issued your card know that you got the card.