A lot of my friends are always expressing their annoyance when calling the customer service number of a company and then discovering they have to navigate through a phone tree to speak to a real live person. This is extremely frustrating when you know the customer service issue you have cannot be fixed by an automated system.

In the past I’ve always hit the number zero on the phone and that would generally skip the phone tree. However these days more and more companies think that by making more customers go through the phone tree that more calls would be handled by the automated system.

I’ve been using GetHuman.com for a awhile now and recommend using it for instances where you have to call customer service and definitely know you’ll need a human but there’s a extensive phone tree obstacle to overcome.

 

Citi is offering 30,000 American Airlines AAdvantage miles if you sign up for their AAdvantage Visa Signature Card.

  • Annual fee is waived for the first year
  • Must spend $750 within 4 months to qualify

I currently have the Citi AAdvantage Mastercard and American Express card. If past experience proves right I should be able to sign up for this visa card and get the miles. Also if you’re interested you should be able to get both cards to get the miles.

link to offer – This offer expires February 28th, 2010 so don’t procrastinate if you’re interested. Although similar offers may show up in the future they may be not as generous and offer the standard 25,000 mile sign-up bonus.

 

Chase is offering 30,000 United miles after $250 in spending. The annual fee of $60 is waived for the first year also. Note that you may not get the bonus if you’ve done a Chase United CC bonus in the past.

A roundtrip ticket in economy can be redeemed for 25,000 miles according to the United Award Chart.

link to offer

 

We live in a civilized society right? So why is it when that the hassles of flying with security, baggage, etc. always have to be accompanied with frustrations of fellow travelers? I’ll give most people the benefit of the doubt in that they just don’t know proper etiquette to follow when flying. I’ll discuss a few of the common issues I always find irritating when travelling.

Don’t crowd the boarding gate. Time after time you always see people who know they aren’t boarding yet crowd around the gate and block the path for everyone else. You think you’re gonna get to your destination faster but you’re actually slowing everyone down.

The overhead compartment is a shared space. This means don’t put your jacket up there taking up space until other passengers have stowed their carry on baggage. Recently I went on a flight to Chicago and since the weather was rather cold everyone wore a winter jacket onboard. Despite numerous announcements by the flight attendants people stowed their big winter jackets in the overhead as soon as they boarded leaving most other passengers without overhead space.

Don’t carry on baggage you can’t lift over your head. Countless times I’ve been on flights where an individual has brought on a carry on that is too heavy for them to lift into the overhead. They then require assistance from another passenger or the flight crew to stow their baggage and will probably require it again when deplaning. This slows everyone else down considerably on big flights.

Be mindful of your feet! Generally I don’t mind when people take off their shoes if they keep their feet on the ground or away from me. However if you take off your shoes please don’t put your feet up or put one leg up on your knee so I can see the sole of your feet.

 

I recently found out about Blippy which allows you to automatically display various transactions in a way similar to that of Twitter in that your purchases are shared via feed to your followers. People can also comment on your transactions too. You can link your Blippy account to credit cards and accounts such as Netflix, iTunes, Woot!, etc. A feed entry will also be generated every time you rent a movie from Netflix or download media from iTunes.

Blippy kind of reminds me of the Facebook Beacon advertising system which ended in a class action settlement except Blippy is op-t-in and entirely voluntary. At this time I don’t particularly want or have the need to share with everyone all my transactions. I also find reading through people’s 7-11 purchases and Netflix rentals rather boring.

However I can see certain individuals making Blippy a useful tool. Perhaps a personal finance blogger or world traveller with truly interesting purchases might make for worthy feeds. Other than that I really don’t care if someone I know spent $57.34 at the supermarket.

 

I’ve gotten around to adding a contact form for people needing to contact me via e-mail. Find it on the “contact” page. You’re still definitely free to shoot me e-mails directly.

The new contact form has a captcha which hopefully will cut down on the spam I use to get with past forms. The plug-in form is by Mike Challis and available here for anyone interested.

 

Last year the government passed laws that reformed the credit card industry. I’ve been recieving tons of notices regarding the change a ton of credit cards and I’ll detail some of the important changes I find worth discussing below.

A few restrictions include over-the-limit fees and the marketing of credit cards to adults under 21 particularly on college campuses. I guess the days of getting a free t-shirt for a credit card application are over which was a horrible deal anyway. Credit cards can not be issued to individuals under 21 unless they have an adult co-signer or have proof of income to repay the debt. I’m glad this didn’t come to pass earlier as I got my first credit card at 19 and have been using credit more than responsibly. I guess at 18 you’re old enough to vote and enlist in the military but you can’t purchase alcohol or sign up for credit cards on your own.

Any payments above the minimum payment due will be applied to higher interest rate balances first. In the past credit card companies would offer plenty of promotional 0% balance transfer offers in the hopes that a percentage of the cardholders would not repay the funds by the end of the promotional date or put regular purchases on the card that would accrue interest. I guess the days of plentiful cheap 0% money are over now that most card issuers have less incentive to offer them.

You won’t be charged for spending over your credit limit unless you authorize it, 45 day notice before interest rate hikes and more. I never understood why the credit card companies thought they could pull off letting consumers be able to charge over their credit limit and then charging them a hefty fee for it while calling it a “service”. I don’t particularly care about the interest rate provisions because I never carry a balance unless it’s beneficial for me to do so.

Most of this legislation basically protects consumers from themselves. A great deal of consumers in this country are devoid of any financial common sense and hence the support for these regulations. People cry foul when the credit card companies make money off terms specifically defined in their terms and conditions.

Laws like these generally do benefit more people than they hurt.The people who dont’ bother to read the fine print or practice responsibility with their finances outnumber the fiscally responsible individuals greatly. I fall into the minority in these laws don’t help me in any way whatsoever because I’ve been part of the responsible crowd.

 

It turns out anyone visiting this website would be redirected to any number of random advertisement websites. Since I hardly ever visit the main page of my blog I would have never noticed it until the blog author from PFStock.com pointed it out to me via e-mail.

I disabled all the plug-ins and whatnot to try to solve the problem but that didn’t work. I changed the theme of the blog and that seems to have stopped the redirects. I then discovered the source of the redirects was due to some javascript code in the header.php of my old theme.

The javascript code is huge and looks something like <script language=javascript>document.write(unescape(‘%3C%73%63%72%69%70%74%… The reason for the size is that it seems to be encoded and I’ve been having trouble decoding the thing even with a decoder to determine the url from which the script was being called.

Which begs the next question of how did that string of code end up in the header.php file of my blog? It could be a number of things from server side malware to the laptop I use to edit this blog being compromised.

Update: I figured out how access was gained. Apparently someone signed up for a subscriber account on my blog and then inputted a certain string of text in the “First Name” box field that designates their account administrator privileges.

 

A month back I bought a $50 Fandango gift card on eBay for $25 to go watch Avatar in 3d with my friends. This amounts to essentially a 50% discount and with movie ticket prices hovering around $13-$15 it seemed like a great deal. I received the gift code electronically via e-mail instantly after paying through PayPal. I went to Fandango.com and had no problems redeeming the code and picking up the tickets at the theater.

In fact, there was no problem using the gift certificate at all. Overall, I had a pretty good buying experience. However the problem comes in when the ethical side of me researches why the gift cards are so cheap. Generally legitimate gift card sale prices are pretty close to face value (and sometimes over if a buyer is getting a considerable cashback bonus or has a coupon).

It turns out that this is a very common scam in which the sellers buy online gift cards which require no physical delivery with stolen credit cards and then re-sell them on eBay for a fraction of the cost. Generally if you don’t use the gift card you buy within a certain time frame the gift card will be invalidated once the fraud is detected. You’ll be out of luck in recovering your funds and chances are the seller is gone too.

It turns out a number of other experiences all over the web tend to be with foreign sellers but I noticed that the seller with whom I had my transaction was listed on eBay as operating out of California. There are several possibilities here:

  • The seller is perpetrating the fraud themselves while based outside the US and is putting false location information on eBay.
  • The seller has buying the gift certificate codes from a foreign seller and may or may not believe he/she is selling a legitimate product.
  • The seller is in the country and is perpetrating the fraud themselves.

I’m going to guess that the seller is being duped into re-selling the gift certificates from a foreign associate who’s using stolen credit cards to obtain them. This is one of the reasons why sometimes when law enforcement investigates cases of stolen credit cards being used to buy goods the trail often ends up cold or to a jurisdiction out of reach.

 

I recently completed a personal finance class which opened my eyes to why so many Americans are in such bad shape financially. I found the class to be rather easy because I’m a financial geek on my own time (if you couldn’t tell) but a surprising number of other students were clueless in regards to the subject.

It does and doesn’t surprise me at the same time that there are people out there that fail to grasp the simple concepts of how things like credit cards work. There are multiple reasons for this in that some people just don’t care or they inherited bad financial skills from their parents. It’s not surprising to have a college graduate land a decent paying job and yet lives paycheck to paycheck due to horrible financial habits.

This class was optional and therefore that means most people will never partake in any sort of education related to finance in their lives. Personal finance should be mandatory because it would reduce a great number of problems related to personal finances in our country. The basic course I took goes through the fundamental concepts of various financial instruments such as CDs, investment accounts, retirement accounts, life insurance, etc.

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